Lunch & Learn Webinar: Dealing With Difficult People
Wednesday, February 05, 2025, 1:00 PM - 2:00 PM EST
Category: Events
Now, more than ever, we need to understand how to empathize and leverage techniques to defuse the anger or challenge of difficult people. We all have had to deal with difficult people, but have we been as effective as we could have been? How much time have you spent trying to understand why a teammate is consistently late on deliverables, seems unwilling to engage during meetings, or appears outright hostile to ideas and collaboration? We need to learn how our attitude impact the interactions we have with others.
In this course, we will give you creative ways to establish rapport, build relationships, and reduce tension. You will understand techniques for managing and dealing with anger and conflict. How you can handle situations in person as well as online with remote colleagues and customers. With an engaging, practice-based approach to how to deal with difficult people you will have an opportunity to apply the concepts in a risk-free environment.
Learning Objectives:
- Understand the Characteristics of Difficult People.
- Learn a 3-step approach for dealing with difficult people.
- Recognize how your attitudes and actions affect others.
- Identify techniques for dealing with difficult people.
- Create a script for hosting a conversation to address the difficult situation.
Speaker
Shane McKenzie Learning and Development Partner Catapult Drawing from examples of great leaders and timeless principles, Shane McKenzie built a process for his own personal leadership transformation, with the goal of adding value to others as his foundation. Removing himself from the center of a command-and-control operation, Shane began developing agile leaders who could carry the business farther than he could alone. Shane believes it’s impossible to scale without becoming an agile leader who develops agile leaders. He gives frustrated leaders a framework to clarify priorities and hold their team accountable so they can truly be self-managed.
Registration
This webinar is free, but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.
Questions
For questions, please contact the Carolinas MGMA offices at [email protected].
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