Pre-Conference Session  Salon E
Mastering the Art of Payer Contracting: A Strategy Workshop for Success
Doral Jacobsen, MBA, FACMPE, Prosper Beyond
This working session will guide attendees through creating and implementing an effective payer contracting strategy. It will cover data evaluation, payer engagement, negotiation skills, proposal creation, and contract performance monitoring.

Opening Session  Salon ABC
MGMA Listserv Live - Speed Networking Edition
Step into the dynamic world of Listserv Live – with a twist! This is your gateway to lively discussions, trending topics, and vital conversations within our healthcare community.  

Coffee and Continental with Exhibitors  Salon ABC
Sponsored by BRC, Fogg Media, Rockingham Revenue Services, LLC

Welcome and General Session  Salon ABC
Inspired Performance
Eddie Slowikowski
This performance will inspire participants to discover their greatness and overcome setbacks. Embracing struggles reveals our true character and helps us grow into more well-rounded individuals.
Sponsored by Curi

General Session  Salon ABC
Culture as the Cure: Driving Change with Care and Collaboration
Charlie Saffro, CS Recruiting, TEDx speaker
In today’s healthcare environment, the need for change has never been greater as teams face disengagement, communication breakdowns, and high turnover. True change doesn’t stem from titles or hierarchies—it comes from people. Every team member, regardless of role, has the power to build trust, spark connection, and create a thriving culture rooted in care and collaboration.

In this keynote, Charlie Saffro, CEO of CS Recruiting and TEDx speaker, will share how small, intentional actions can drive meaningful ripple effects that improve culture, retention, and engagement. Drawing from her leadership journey, Charlie offers actionable strategies to inspire collaboration, strengthen relationships, and tackle workplace challenges.

Attendees will leave with tools to:

• Build trust and connection across teams to improve engagement.
• Lead with small actions that foster care and collaboration.
• Turn challenges into opportunities for growth and stronger relationships.

Whether you’re a seasoned leader or aspiring to make an impact, this session will empower you to embrace your influence, foster connection, and drive positive change.

Panel Discussion  Salon ABC
Navigating the Benefits and Risks of AI in Healthcare: Insights and Strategies
Dr. Jared Pelo, MD, FACEP, Microsoft, Bionic Health
Jason Newton, Curi
AI is transforming healthcare by enhancing efficiency and patient outcomes. However, this rapid adoption poses challenges, which will be explored in a workshop providing actionable insights into leveraging AI while mitigating risks.

General Session  Salon ABC
Bridging the Generational Differences in the Workplace
Breni Malpass, PHR, SHRM-CP, Catapult
The convergence of five generations in today's workplace is a major challenge. There are significant differences in the values, ambition, views, and mindset of each generation. In this interactive workshop you will learn strategies and insights that will minimize generational conflict, promote respect, and strengthen communication and collaboration to make working in and managing your workplace more productive.

General Session  Salon ABC
NC State Health Plan Update
Tom Friedman, Executive Administrator, North Carolina State Health Plan
Join Tom Friedman, Executive Administrator of the North Carolina State Health Plan, for an update on the State Health Plan. This session will highlight how the State Health Plan is addressing their financial deficit and how partnerships with providers will be critical in developing a sustainable model going forward. Don’t miss this essential update designed specifically with practice administrators in mind.

Registration  River Concourse

ACMPE Breakfast and PresentationSalon ABC
Todd Pittman, CMPE, Digestive Health Specialists

Carolinas MGMA Business Meeting  Salon ABC

General Session  Salon ABC
When You Can’t Walk Away
Karen Gregory, RN, CDIPC, Karen Gregory Consulting
Would you be aware of key indications of trafficking or abuse when interacting with your patients? Join us for a discussion of the key terms and individuals who may be targeted for human trafficking or other abusive situations. Participants will learn to recognize potential warning signs and patterns for those who are struggling, need support, or may be in danger. Attendees will also learn to identify the reporting processes and support systems for individuals who may be victims.

General Session  Salon ABC
Understanding and Addressing Health Disparities for American Indians in the Carolinas
Dr. Joseph Bell, MD, Children's Health of the Carolinas
Dr. Ronny Bell, PhD, MS, UNC Lineberger Comprehensive Cancer Center
Healthcare practice administrators play a critical role in addressing the unique health disparities. Join this insightful general session to explore the unique health disparities faced by American Indian communities in North and South Carolina. Gain a deeper understanding of the historical, cultural, and systemic factors that contribute to these inequities and learn actionable strategies to support improved health outcomes. Expert speakers will share data-driven insights, community-based approaches, and best practices to empower healthcare professionals to create meaningful, culturally informed change.